OVERVIEW
This website is operated by Ecommerce Hub Sp. z o.o. . Throughout the site, the terms “we”, “us” and “our” refer to Ecommerce Hub Sp. z o.o. . Ecommerce Hub Sp. z o.o. offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Prestashop. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
The conclusion of the Sales Agreement between the Customer and the Seller occurs after the Customer places an Order in the Online Store.
After the Order is placed, the Seller in no more than 2 business days confirms its receipt and simultaneously accepts the Order for processing. The confirmation of receipt of the Order and its acceptance for processing is carried out by sending the Customer an appropriate email to the email address provided during the placement of the Order. This email contains at least the Seller’s declarations of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email by the Customer, the Sales Agreement between the Customer and the Seller is concluded.
The delivery time of the Product to the Customer is up to 30 Business Days unless a shorter period is specified in the description of the given Product or during the Order placement process. In the case of Products with different delivery times, the delivery time is the longest specified time, which, however, cannot exceed 30 Business Days.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy please refer to Privacy Policy section of the website.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Ecommerce Hub Sp. z o.o., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - RIGHT OF WITHDRAWAL FROM THE AGREEMENT
14.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without providing any reason and without incurring costs, except for the costs specified in point 8.8 of the Terms and Conditions. To meet the withdrawal deadline, it is sufficient to send a statement before its expiration. The statement of withdrawal from the agreement may be submitted, for example:
14.1.1. in writing to the address: ul. Grzybowska 4 / U9B, 00-131 Warsaw.
14.1.2. electronically via email to: biuro@panborsuk.pl.
14.2. The return of the Product—movable items (including movable items with digital elements) as part of the withdrawal from the agreement may be made to the address: ul. Grzybowska 4 / U9B, 00-131 Warsaw.
14.3. A sample withdrawal form is included in Annex No. 2 to the Consumer Rights Act and is additionally available in point 12 of the Terms and Conditions. The consumer may use the sample form, but it is not mandatory.
14.4. The withdrawal period begins:
14.4.1. for an agreement under which the Seller delivers the Product and is obligated to transfer its ownership (e.g., a Sales Agreement) – from the moment the Product is taken possession of by the consumer or a third party indicated by the consumer other than the carrier, and in the case of an agreement that: (1) covers multiple Products delivered separately, in batches, or in parts – from taking possession of the last Product, batch, or part; or (2) involves regular delivery of Products for a specified period – from taking possession of the first Product;
14.4.2. for other agreements – from the day the agreement is concluded.
14.5. In the event of withdrawal from a distance agreement, the agreement is considered null and void.
14.6. Products – movable items, including movable items with digital elements.
14.6.1. The Seller is obligated to immediately, no later than within 14 calendar days from the date of receiving the consumer’s withdrawal statement, refund all payments made by the consumer, including the costs of delivering the Product—a movable item, including a movable item with digital elements (excluding additional costs arising from the delivery method chosen by the Client that is different from the cheapest standard delivery method available in the Online Store). The Seller refunds the payments using the same payment method used by the consumer unless the consumer explicitly agrees to a different refund method that does not incur any costs for them. For Products—movable items (including movable items with digital elements)—if the Seller has not offered to collect the Product from the consumer, they may withhold the refund of payments received from the consumer until the Product is returned or the consumer provides proof of its return, whichever occurs first.
14.6.2. For Products—movable items (including movable items with digital elements)—the consumer is obligated to immediately, no later than within 14 calendar days from the day they withdrew from the agreement, return the Product to the Seller or hand it over to a person authorized by the Seller to receive it unless the Seller has proposed to collect the Product themselves. To meet the deadline, it is sufficient to send the Product back before the deadline expires.
14.6.3. The consumer is liable for any decrease in the value of the Product resulting from its use in a manner beyond what is necessary to determine its nature, characteristics, and functionality.
14.7. Possible costs related to the consumer’s withdrawal from the agreement that the consumer is obligated to bear:
14.7.1. In the case of Products—movable items (including movable items with digital elements)—if the consumer has chosen a delivery method for the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obligated to refund the additional costs incurred by the consumer.
14.7.2. In the case of Products—movable items (including movable items with digital elements)—the Client does not bear the return costs, and these costs are covered by the Seller.
14.7.3. In the case of a Product—a service, if the consumer explicitly requested the service to begin before the withdrawal period expired, the consumer exercising the right of withdrawal after making such a request is obligated to pay for the services provided up to the withdrawal moment. The payment amount is calculated proportionally to the scope of the service performed, considering the agreed price or remuneration specified in the agreement. If the price or remuneration is excessive, the payment amount is based on the market value of the performed service.
14.8. The right to withdraw from a distance agreement does not apply to the consumer concerning agreements:
14.8.1. (1) for the provision of services if the Seller has fully performed the service with the consumer’s explicit consent, who was informed before the service began that they would lose the right to withdraw once the service was fully performed; (2) where the price or remuneration depends on financial market fluctuations beyond the Seller’s control, which may occur within the withdrawal period; (3) where the subject of the service is a non-prefabricated Product, manufactured according to the consumer’s specifications or to meet their individualized needs; (4) where the subject of the service is a Product that is perishable or has a short shelf life; (5) where the subject of the service is a Product delivered in sealed packaging that cannot be returned after opening due to health or hygiene reasons, if the packaging was opened after delivery; (6) where the subject of the service is Products that, due to their nature, become inseparably mixed with other items after delivery; (7) where the subject of the service is alcoholic beverages whose price was agreed upon at the time of the Sales Agreement, and delivery can only occur after 30 days, with value dependent on market fluctuations beyond the Seller’s control; (8) where the consumer explicitly requested the Seller to visit them to perform urgent repairs or maintenance; if the Seller provides additional services other than those requested by the consumer or delivers Products other than replacement parts necessary for the repair or maintenance, the right to withdraw from the agreement applies to those additional services or Products; (9) where the subject of the service is sound or visual recordings or computer software delivered in sealed packaging if the packaging was opened after delivery; (10) for the delivery of newspapers, periodicals, or magazines, except for subscription agreements; (11) concluded via public auction; (12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports, or cultural events, if the agreement specifies the date or period of service provision; (13) for the delivery of digital content not stored on a tangible medium if the service commenced with the consumer’s explicit consent before the withdrawal period expired and after the Seller informed them about losing the right to withdraw from the agreement.
14.9. The provisions contained in this point 8 of the Terms and Conditions regarding the consumer apply to agreements concluded from January 1, 2021, also to Service Recipients or Clients who are natural persons concluding an agreement directly related to their business activity if the content of the agreement indicates that it does not have a professional character for these persons, resulting in particular from the subject of their business activity as made available under the provisions on the Central Registration and Information on Business.
SECTION 15 - COMPLAINTS
You have the right to file a complaint within two years of purchase. However, liability under warranty is excluded for business clients to the extent permitted by law.
Complaints can be submitted to the following address:
Starlingtactical.com Warehouse
Banderii 4/327, 01-164 Warsaw, Poland.
For complaints under statutory warranty (excluding outlet goods), the basis and scope of the seller’s liability towards consumers for physical and legal defects are governed by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended). To initiate a complaint, please contact Ecommerce Hub Sp. z o.o. Notifications regarding product defects and relevant claims may be sent via email to office@starlingtactical.com or in writing to: Grzybowska 4 / U9B, 00-131 Warsaw, Poland.
When submitting a complaint, include as many details as possible, such as the type of defect, the date it occurred, and your contact information. Providing detailed information will help expedite the review process. For assessing physical defects, the product should be shipped to the address above along with a description of the issue and a copy of the proof of purchase.
The seller will respond to the complaint promptly, no later than 14 days from its submission. The response will be sent on a durable medium, typically to the provided email address or via another method indicated by the customer. For consumer complaints, failure to respond within 14 days is considered acceptance of the complaint. In cases where the complaint is justified, the seller will cover the costs of return shipping, delivery, and replacement of the product with a defect-free item.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Ecommerce Hub Sp. z o.o. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 17 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 19 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Poland.
SECTION 21 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 22 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@starlingtactical.com.
Our contact information is posted below:
Ecommerce Hub Sp. z o.o.
Ul. Grzybowska 4 / U9B,
00-131 Warsaw, Poland
VAT: PL7011100157
REGON: 522770372
KRS: 0000986109
